Shopping on Swarang Designs is very easy.
We ship globally! So, irrespective of where you reside, you can stay connected to your Swarang Designs. There might be certain national or international restrictions due to which we may temporarily or permanently suspend delivery to certain locations or countries.
An approximate delivery time is 10-15 days on Swarang Designs. Our endeavour will be to get the order delivered to you as fast as possible. If we foresee any delays, our customer service team will update you about the same well in time.
All custom duties and taxes are borne by the customer. The exact customs duty/tax payable can be checked with our customer service team upon request.
For your shopping ease, Swarang Designs offers several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card, which can be a Master Card, Maestro, Visa or Amex card, using our secure payment gateways – CCAvenue, PayU and PayPal.
Yes, you need to register as a member to shop on Swarang Designs and complete your transaction. It helps us to know you better!
Swarang Designs does not support Cash on Delivery option.
Swarang Designs will refund the paid amount in full only if the order delivered is damaged or an incorrect order is delivered. No refund will be given by Swarang Designs if the product is made-to-order or has been delivered with the color and size as selected by the customer while placing the order. In the event of the error having occurred on the part of Swarang Designs, the product can be replaced or the amount can be refunded at the sole discretion of Swarang Designs.
In case of multiple products being ordered, and if for any reason, Swarang Designs is unable to deliver a certain product/s, the customer shall be given a choice to select an alternate product. However, in case the customer does not wish to select any alternate product/s, Swarang Designs shall agree to either provide store credit to be used for future purchases or refund the amount for that particular product. The decision to provide a refund lies at the sole discretion of Swarang Designs.
We are based out of Delhi, India and all products are shipped from Delhi, India.
We guarantee that all products sold by us are genuine.
In case a product ordered is damaged or has a manufacturing defect or a wrong product has been delivered, we would request you to please take a photograph of the damaged product/s and contact our customer service team at firstname.lastname@example.org within 24 hours of receiving the order. Please retain all packaging materials, original invoice and the product/s until a set of instructions from Swarang Designs regarding the same is received. In case of any other complaints regarding the delivered package, email us at email@example.com within 24 hours of receiving the product and we shall act on it within 48 hours.
Products on Swarang Designs are hand crafted. Due to the intricate and unique nature of the designs available on our website, we take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the product image you see on your monitor and the actual product.