Swarang Designs strives to provide you with an incredible experience every time that you shop with us. However, in the unusual event of receiving a defective/damaged product, you can return your order, and we will provide you with either of the following that we deem fit:
1. Repairs, or
To file a return request, write to us at [email protected] within 48 hours from the time of delivery, and we will promptly get in touch with you. Please ensure that your email contains specific details relating to defect/damage. Also, don’t forget to include the Order Number/Registered Email ID and your Name for faster processing of your request. You can click photographs/videos of the said defect as well and attach them in the mail for our better understanding.
A. For orders placed in India
Once our team accepts your return request, we will notify you at the earliest via email, and you can then dispatch the package using a reliable courier facility and must reach us within ten days of notification. You can also opt for Reverse Pick-Up (RPU) facility, and we will arrange the pick-up at a time suitable to you.
B. For International orders
Once our team accepts your return request, we will notify you at the earliest via email, and you can then dispatch the package using a reliable courier facility and must reach us within 21 days of notification. All courier costs are non-refundable and to be borne by you only.
Please note: Product(s) should be returned with their original packaging and the tags intact, failing which the return package will not be accepted.
Upon receiving the product(s), our team will perform a quality check to examine the irregularities notified by you, assess any damage in transit, and verify whether the products are unused and unwashed. If the product(s) fail any of the above criteria, the returned package will not be accepted and will be re-delivered to you at an expense that will be borne by you. If not, then we will be happy to repair the product(s) at no extra cost or send the replacement(s). Please note that the decision to choose between repair and replacement lies solely with Swarang Designs.
The details of the products or product specifications (weight, color, handwork details, size, etc.) as mentioned on Swarang Designs are only approximate values.
Because products on Swarang Designs are designer made, hand woven and intricately crafted and sourced from various parts of India, there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors.